Terms of sale

Updated October 2026.

1. Pricing

Prices include all taxes, with a VAT rate of 10%.

2. Vehicles

All vehicles are air-conditioned and non-smoking. They pass the annual technical inspection approved by the French Ministry of Transport and are insured.

3. Included in the price

Fuel, insurance, baby and child seats (requested at booking), and tolls on the routes set at booking. Parking on those routes is included for a Mercedes Vito or V-Class. For a Sprinter, see section 7.

4. Not included

Driver tips, tolls or parking outside the routes set at booking, and miscellaneous expenses.

5. Booked duration and extra hours

Each service is booked for a set duration, shown in the quote. Additional hours are charged at €58 per hour for a light vehicle such as a Mercedes Vito or V-Class (€68 between 9:00 p.m. and 6:00 a.m.). For a vehicle with more than 9 seats, such as a Mercedes Sprinter, they are charged at €98 per hour (€118 between 9:00 p.m. and 6:00 a.m.). Waiting time beyond the booked duration is charged the same way. The vehicle and the driver stay at your disposal during the booked service.

6. Surcharges

A surcharge of up to 20% may apply on public holidays and for night services. It is stated in your quote before you confirm.

7. Sprinter vans

Mercedes Sprinter vans seat 16 or 23 guests and are quoted on request. Parking fees for a Sprinter are not included and are charged at cost.

8. Luggage and stops

Please give the exact number of suitcases at booking. If there is excess luggage, we cannot guarantee that it can be carried, because space is limited. Additional stops are possible if the timing allows.

9. Waiting time

15 minutes of waiting time are free. Any hour started is due in full.

10. Cancellation

Cancellation is free up to 48 hours before the service. Any amount already paid is refunded in full, to the original payment method. Less than 48 hours before the service, or in case of no-show, there is no refund and 100% of the total amount is charged.

11. Invoicing

Please give your exact details for the invoice. Any change after the invoice is issued costs €10 in administrative fees.

12. Cleanliness and damage

In case of heavy soiling or damage to the vehicle, a flat fee of €150 applies.

13. Driver contact

Driver phone numbers are given the day before, on request. Please contact your driver only on the day of the service and only if needed. Do not contact the driver to confirm or change the time, change the route or make any other non-urgent request. For any change, contact us directly.

14. Availability

All services are subject to availability. A booking is confirmed once we send you a written confirmation.

15. Payment

Payment terms are set in your quote or booking confirmation. Prices are in euros.

16. Right of withdrawal

Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure services supplied on a set date or at a set time. Cancellation follows section 10.

17. Complaints

For any complaint, write to partner@marceltours.com. We reply as quickly as possible.

18. Applicable law

These terms are governed by French law.