Privacy policy

This policy covers the personal data that Marcel Tours SAS processes for its website marceltours.com. The company is registered in the Reims Commercial Court. The data controller is Marcel Tours SAS, 9 rue Gaston Boyer, Bâtiment Le Cristal, 51100 Reims, France. You can reach us at partner@marceltours.com.

1. Legal framework

We process personal data under the EU General Data Protection Regulation (Regulation 2016/679) and the French Data Protection Act No. 78-17 of January 6, 1978, as amended.

2. How long we keep data

We keep personal data for 3 years from collection.

3. Your rights

You may ask for access to your data, for its correction or erasure, or for restriction of its processing. You may object to processing, ask for data portability and lodge a complaint with a supervisory authority. Where we rely on your consent, you may withdraw it at any time. To use these rights, contact us by phone or WhatsApp with the numbers on our legal notice.

4. Managing our relationship with customers

When you send a quote request, we collect your name, email, phone number, travel date and your message. We use this data to answer your request, prepare your quote and manage your booking. The legal basis is the performance of a contract or of pre-contract steps requested by you. Without this data, we cannot reply to you.

5. Hosting and form processing

The site is hosted by Netlify, Inc., which also processes quote forms on our behalf.

6. Google Analytics

Google processes data such as visitors' IP addresses to analyze and produce statistics on the use of the site.

7. Cookies and measurement tools

We use Google Tag Manager, Google Analytics and Google Ads tags to measure visits and the results of our advertising. These tools may place cookies or similar identifiers on your device. You can accept or refuse them, and you can change your choice at any time in your browser settings.

8. Data transfers outside the European Union

Netlify, Inc. and Google are based in the United States. Your data may be processed outside the European Union. These providers apply the safeguards required by European law for such transfers.

9. Complaints

If you think we do not respect your rights, you can lodge a complaint with the French data protection authority, the CNIL (cnil.fr).